The Ultimate Guide to Emotional Intelligence for Virtual and Agile Teams

How to Build Connection, Trust, and Results—No Matter Where Your Team Works

The shift to remote and agile work has changed everything about how we lead. Without hallway chats or face-to-face meetings, leaders must work harder to build trust, connection, and team spirit. According to Anthony Mersino and experts in the field, emotional intelligence is the key to thriving in this new world.

For virtual teams, regular check-ins are essential. Start every week with a video call where the focus is on people, not just tasks. Ask open-ended questions like, “What’s one thing on your mind today?” or “How can I support you?” Use digital tools to gather anonymous feedback and spot disengagement early.

Agile teams, with their emphasis on rapid feedback and continuous improvement, demand leaders who are present, adaptable, and empathetic. Servant leadership—removing obstacles, empowering others, and creating psychological safety—is the EI-powered approach that keeps agile teams moving forward.

Practical tips include sending short video messages to convey tone and warmth, using emojis and reactions to express appreciation, and making time for virtual coffee chats. Celebrate wins, recognize effort, and don’t be afraid to show vulnerability—even through a screen.

By making emotional intelligence a daily practice, you’ll help your team stay connected, resilient, and ready to tackle any challenge—no matter where they are.