When you pick up the phone, your voice becomes your entire presence. Without smiles, gestures, or eye contact, your vocal delivery must carry your warmth and personality.
Listeners Lose 30% Energy on Phone: Studies show that people perceive less vocal energy over the phone compared to face-to-face interactions. To compensate, you must consciously amplify your enthusiasm, vary your tone, and infuse warmth into your speech.
Verbal Gestures Replace Body Language: Words like
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