How to Have Difficult Conversations About Bias Without Burning Bridges
Master the art of guiding tough conversations with empathy and skill to foster understanding and change.
Talking about bias can be daunting. Yet, these conversations are essential for fostering inclusion and equity. Dolly Chugh’s The Person You Mean to Be offers invaluable guidance on navigating these dialogues without alienating others.
Ask Open-Ended, Reflective Questions
Questions like 'Can you tell me more about your perspective?' invite reflection and reduce defensiveness. They shift the conversation from confrontation to curiosity.
Maintain a Calm and Respectful Tone
Your tone can either open hearts or raise barriers. A calm voice signals safety and respect, encouraging honest sharing.
Balance Empathy and Assertiveness
Listening deeply while also addressing harmful behaviors protects those affected and fosters psychological safety.
Encourage Diverse Voices
Ensure all perspectives are heard and valued. This inclusivity enriches dialogue and promotes belonging.
Practice Makes Perfect
Like any skill, steering difficult conversations improves with practice, patience, and reflection. Over time, these conversations become opportunities for growth and connection.
By mastering these techniques, you can turn challenging moments into catalysts for change, building bridges rather than walls.
Sources: Dolly Chugh’s book, communication experts, conflict resolution studies 1 4
Want to explore more insights from this book?
Read the full book summary