Interruptions often carry a risk of offending, but with the right approach, they become a tool for clarity and connection. Verbal Judo introduces the Sword of Insertion, a gentle phrase such as 'Let me be sure I heard what you just said,' which allows you to interrupt respectfully.
Following the insertion, paraphrasing the speaker’s words in your own language confirms understanding and shows empathy. This technique reduces misunderstandings and makes the speaker feel valued. For instance, in a heated meeting, using the Sword of Insertion and paraphrasing can calm tensions and guide the discussion toward productive outcomes.
Paraphrasing also protects you from miscommunication, especially in stressful situations, ensuring everyone is aligned. These skills enable you to steer conversations with grace, maintaining cooperation and respect.
Up next, we will explore how to avoid common communication pitfalls and what phrases to avoid to preserve respect and effectiveness.
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