How Feedback and Apology Can Transform Your Leadership (and Your Life)

The Underrated Tools for Building Trust and Accelerating Growth

Most leaders dread feedback. It threatens our self-image and exposes our blind spots. But what if feedback is the very thing that can set us free? Marshall Goldsmith argues that honest, constructive feedback is the foundation of all meaningful change. It’s not about criticism—it’s about clarity.

Imagine a manager who thinks of herself as approachable, only to learn through feedback that her team finds her intimidating. The revelation stings, but it’s the first step to real improvement. Feedback, when given and received with care, is the compass that keeps us on course.



But feedback alone isn’t enough. Goldsmith emphasizes the power of apology—a tool rarely used in the workplace. A heartfelt apology, especially from someone in authority, can heal wounds, restore trust, and open the door to new possibilities. The key is sincerity: acknowledging the impact of your actions, expressing regret, and committing to do better.

Leaders who seek feedback and apologize for mistakes are seen as authentic and trustworthy. They create cultures where learning is valued over perfection. Practical steps include asking for feedback regularly, listening without interruption, and thanking those who are brave enough to be honest.



In a world where everyone is trying to appear flawless, the courage to admit fault and ask for help is a true superpower.

References: Goldsmith, M.; James Clear Book Summaries; Amazon Reviews.