
The Arbinger Institute
A transformative guide revealing how shifting from a self-focused inward mindset to an others-focused outward mindset can change lives and organizations.
The Arbinger Institute’s first book, Leadership and Self-Deception, has sold over 1.5 million copies worldwide.
Section 1
10 Sections
Imagine for a moment that the way you see the world is like a pair of glasses. These glasses color everything you look at—your relationships, your work, your challenges, and your successes.
Consider the story of Mia, who learned new communication skills to improve her interactions with a difficult colleague named Carl. She practiced asking open questions, listening carefully, and using gentle language. Yet, when she applied these behaviors, Carl sensed something was off. Why? Because Mia’s underlying feelings towards Carl hadn’t changed.
On the other hand, think about a police SWAT team that once approached their work with aggression and suspicion, but transformed their approach by seeing those they served as people with needs—even mixing baby bottles for crying infants during a raid. This profound shift in mindset led to better cooperation, fewer complaints, and more effective outcomes.
Research backs this up. Studies show that organizations that address mindset change are four times more likely to succeed in transformation efforts than those that focus solely on behavior. This is because mindset shapes what behaviors feel natural and sustainable, and how others respond to us.
So, as we begin our journey into understanding the outward mindset, remember this:
In the next section, we will explore the two fundamental mindsets—the inward and the outward—and see how each colors our world in very different ways.
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Discover the transformative power of shifting your focus from yourself to others and how it can revolutionize your relationships and leadership.
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