Conversations shape our world, yet most people never learn how to steer them effectively. Phil M. Jones’s Exactly What to Say provides a roadmap of phrases that can transform your communication.
Start by opening gently with 'I'm not sure if it's for you, but...' to reduce resistance and invite curiosity. Follow with questions like 'How open-minded are you?' to frame the mindset positively.
When you sense hesitation, ask 'What do you know about...?' to encourage reflection without confrontation. Motivate with 'How would you feel if...?' to connect emotionally, and 'Just imagine...' to activate the imagination.
Handle timing by asking 'When would be a good time to...?' to schedule next steps, and manage objections with 'What makes you say that?' to maintain control and understanding.
Finally, keep conversations alive by saying 'Before you make your mind up...' to invite reconsideration.
Practice these steps to build confidence and influence in every interaction.
Backed by reviews and expert insights, this guide distills the essence of Phil M. Jones’s work into actionable communication strategies for everyday life. 1 2 3 4
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