How to Heal a Divided Society: Rebuilding Trust in Experts and Each Other

Is it possible to rebuild trust in a world where everyone seems to be shouting and no one is listening? Tom Nichols believes it is—and in the final chapters of The Death of Expertise, he outlines a path forward that is as practical as it is hopeful.

The first step is humility. Experts must admit what they don’t know and communicate openly, without jargon or arrogance. The public, in turn, must approach debates with curiosity—willing to listen, to ask questions, and to change their minds.

Empathy is the glue that holds these conversations together. When we take the time to understand each other’s concerns, even the most difficult debates become opportunities for growth. Nichols argues that every conversation—at work, at home, online—can help restore respect for knowledge and for each other.

By modeling curiosity, asking thoughtful questions, and valuing learning over winning, we can heal the rift and create a culture where expertise is once again respected, and every voice is heard.

References: The Death of Expertise by Tom Nichols, community engagement research.