Leaders Eat Last: Why Some Teams Pull Together and Others Don’t

Imagine a dark night over a rugged valley, where a group of soldiers is pinned down by enemy fire. Above them, hidden by thick clouds, a pilot senses their anxiety through radio chatter. Without direct orders, he chooses to descend into the unknown, risking his life to protect those below. This story is not just about bravery; it embodies the essence of leadership — empathy.

In this scenario, the pilot’s decision was not motivated by the promise of reward or recognition but by a profound connection to the soldiers’ predicament. He imagined their fear, their need for support, and acted accordingly. This kind of leadership transcends formal training or technological advantage; it is rooted in human connection.

When leaders create an environment where people feel genuinely protected, trust flourishes. The soldiers, though unable to see the pilot, knew he was there, ready to act. This knowledge alone bolstered their confidence, allowing them to focus and fight effectively.

Such protection — whether visible or unseen — is foundational to building strong, resilient teams. It transforms fear into courage and isolation into unity. The pilot’s story teaches us that leadership is not about commanding from a distance but about standing in the gap for those we serve.

As we reflect on this, consider how in your own life or work, the presence of someone who truly cares can change the entire atmosphere. This is the beginning of understanding why some teams pull together while others fall apart.

With this foundation of safety and empathy laid, let us move forward to explore how treating employees as whole human beings, not merely resources, transforms organizations from within.