Bringing Up the Boss

In the world of management, one truth stands tall: an expectation unarticulated is a disappointment guaranteed. Imagine a manager who assigns a project without clear goals or deadlines. The team member, eager but unsure, navigates in the dark, guessing what success looks like. The result? Frustration for both sides. This is the silent saboteur of productivity and morale. Setting clear, well-defined expectations is the foundation upon which great management is built.

Many new managers hesitate to set these expectations, worried about being labeled micromanagers. But this fear is misplaced. Employees, especially those new or junior, crave guidance. They want to know what good looks like, when it's due, and why it's important. Without this clarity, they flounder, and managers become disappointed. The distinction between micromanagement and clear expectation setting is crucial. Micromanagement controls the how; expectation setting defines the what and when, leaving room for autonomy. Picture a manager who outlines the goal and deadline but lets the employee decide the path. This balance fosters ownership and creativity.

Another subtle challenge is the Dunning-Kruger effect, a cognitive bias where experts assume tasks are easier than they are for others. Managers might think, 'This is simple; no need for detailed instructions.' Yet, for someone new, the task is a maze. Recognizing this bias helps managers pause and articulate expectations thoroughly, ensuring no one is left guessing.

To set clear expectations, answer four key questions every time you assign work: What’s the objective? What does success look like? When is it due? Can you provide examples? Writing these down can clarify your own thinking and communicate effectively. For instance, telling a team member, 'I need a client report that summarizes key metrics, is visually clear, and is ready by Friday afternoon,' beats vague directives every time.

Remember, your team members are not mind readers. They want to succeed and appreciate your leadership when you provide clarity. This clarity reduces anxiety, increases confidence, and sets the stage for high performance. As you master this, you’ll find your management journey smoother and your team more engaged.

With a solid foundation in expectation setting, we now turn to the art of feedback—the next vital skill that transforms potential into performance.